Returns & Replacement Policy
As our products are made using natural ingredients and fall under food categories, we do not accept returns after successful delivery.
Damaged or Incorrect Orders
If your order is received in a damaged condition or you receive the wrong item, we're here to help.
To request a replacement or refund:
- Contact us within 24 hours of delivery.
- Share your Order ID.
- Attach a clear unboxing video showing the condition of the package and product.
Our team will review the request and, if approved, arrange a replacement or applicable refund.
Replacement shipments are generally delivered within 15 business days.
Requests submitted more than 24 hours after unboxing or without an unboxing video may not be eligible for processing.
Refunds
Approved refunds will be initiated to your original payment method within 15 business days after verification.
Please note that products damaged due to misuse, improper storage, or normal wear after delivery are not covered under this policy.
Order Cancellation
- Orders cancelled within 2 hours of placement are eligible for a full refund.
- For prepaid orders cancelled after 2 hours but before dispatch, a 30% processing fee will be deducted.
- Orders that have already been shipped cannot be cancelled or refunded.
Need Assistance?
If you have any questions regarding your order, shipping, or returns, our customer support team is always ready to assist.
Email: sales@greneraorganics.in
Thank you for choosing Grenera Organics. We appreciate your trust and remain committed to delivering authentic, naturally crafted products with care and quality.
